Delete my account

Option 1 — From the application (recommended)

1. Open the Sonli app on your device.
2. Go to the Más (More) tab and scroll to the bottom of the list.
3. Tap Zona peligrosa (Danger zone), which starts collapsed, to expand it, then tap Eliminar mi cuenta (Delete my account).
4. Type the word ELIMINAR in the confirmation box and tap Eliminar definitivamente (Delete permanently).

The account and associated personal data are deleted automatically, with no manual approval required.

Option 2 — By email

If you no longer have the app installed or prefer to do it in writing, send an email to privacidad@sonli.app from the email address associated with your Sonli account, stating that you want your account deleted.

The email must come from the same address you use to sign in: we rely on it to verify your identity before proceeding.

What gets deleted

Once your request is confirmed, we permanently delete the following information:

• Your name, your email and your profile picture. If you uploaded it from the app, we delete the file as well. If it comes from Google Sign-In, Google serves that image from its own servers: all we store is its URL, and that is what gets deleted.
• The Google identifier associated with your account, if you sign in with Google
• The bcrypt hash of your password, if you sign in with email and password
• Your push notification tokens, if any was ever registered. The app does not register them today.
• Your membership in every organization, along with your role in each one
• Your attendance responses (RSVP), your notifications and the invitations you sent
• Your in-app personal preferences

What may be retained

• Content shared with your organization: songs, setlists and sessions you created and shared with other members remain within the organization, since they belong to the shared space of the group. What gets removed is the reference to your user: that content no longer shows you as its author and is no longer tied to your name or email.
• Legal or security records: certain technical logs may be retained for the minimum period required to meet legal obligations or resolve disputes.
• Backups: data may remain in encrypted backups until they rotate, generally no more than 30 additional days.

Timing

In-app deletions take effect immediately. Email requests are processed within a maximum of 30 days, consistent with the provisions of Argentina’s Personal Data Protection Law N° 25,326.

If you are the sole administrator of an organization

If you are the only person with the administrator role in an organization that has other members, the app rejects the deletion request and shows a notice asking you to appoint another administrator before trying again. Nothing is deleted on that attempt: your account is left untouched.

To unblock it, open the organization, grant the administrator role to another member and repeat the deletion. This prevents an organization from being left without an administrator, which would leave its members unable to manage it.

If you are the only member of the organization, the deletion goes through with no block: there are no other members to leave without an administrator.

More information

For a complete description of which data we collect, the purposes of processing and how we protect it, please read our Privacy Policy.